Refund Policy

• DemoCritic subscriptions (Core and Pro) are billed monthly in advance
• You may cancel at any time from your account settings
• Cancellation takes effect at the end of your current billing period
• You retain full access until the end of the period you have paid for
• We do not offer refunds for the unused portion of a billing period

• Extra minutes purchases are non-refundable once purchased
• Unused extra minutes expire at the end of your current billing period
• Extra minutes cannot be transferred between accounts

We will consider refund requests in the following exceptional circumstances:

• The service was unavailable for more than 24 consecutive hours due to our error
• A billing error resulted in a duplicate charge
• You were charged after cancellation due to a technical error on our side

To request an exceptional refund, email hello@democritic.co within 7 days of the charge, explaining the circumstances. We will review and respond within 5 working days.

DemoCritic is operated by Vibeitup Ltd — Ernest Websdale House, London, IG110FX